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Customer service
Our customer service team is ready to assist you with any questions you have about your Harmoney experience. Whether you’re exploring new loan options, need help with your current loan, or have general inquiries, reach out and let us guide you.
Monday - Friday:
9am–6pm
Saturday & Sunday:
Available via Live Chat -
Collections
For assistance with payment arrangements, our Collections team is here to help during the week. Reach out if you need support managing your account.
Monday - Friday:
9am–6pm -
Shareholders
If you’re an investor or shareholder and have questions or need more information, our team is ready to assist.
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Company
Level 3, 110 Customs Street West,
Auckland CBD,
Auckland 1010
PO Box 106-507, Auckland City, 1143 -
Marketing & Press enquiries
For press, marketing, or partnership inquiries, our marketing team is available to answer any questions or provide information.
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Privacy enquiries
If you have any questions or concerns about your privacy, our dedicated team is here to assist you.
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Complaints
If you would like to make a complaint, please contact us via complaints@harmoney.com.au
Harmoney is also a member of an independent external, dispute resolution scheme, Australian Financial Complaints Authority (AFCA). If you have a complaint, please refer it to us for resolution by our internal dispute resolution team. If we cannot agree on how to resolve your issue, you can then refer the matter to AFCA by going to www.afca.org.au, calling 1800 931 678, or emailing info@afca.org.au.
Security & Safety
We care deeply about your safety and security online. Unfortunately, we've become aware of reports regarding scam activity involving replica Harmoney websites and Harmoney Facebook pages. Your trust is paramount to us, which is why we want to ensure you can easily identify legitimate Harmoney pages and avoid falling victim to fraudulent schemes. Here are some important points to remember.
Your safety and security are our top priorities. If you come across any suspicious activity or believe you've encountered a replica Harmoney page, please report it to us immediately. By staying vigilant and informed, together we can protect our community from online scams and ensure a safer digital environment for all.
Beware of Replica Pages
There have been reports this month of individuals falling victim to scams perpetrated by replica Harmoney Facebook pages. These pages attempt to mimic the appearance and branding of genuine Harmoney pages but are operated by malicious actors seeking to deceive unsuspecting users.
Check the Page URLs
The only authentic Harmoney Facebook pages are https://www.facebook.com/harmoneynz and https://www.facebook.com/harmoneyau. These pages are verified and managed directly by Harmoney. Before engaging with any Harmoney page on Facebook, double-check the URL to ensure it matches one of these official pages.
Look for Low 'Like' Counts
One quick way to identify a fraudulent replica Harmoney page is by examining its 'like' count. Replica pages often have significantly fewer likes compared to genuine pages. If you notice an unusually low 'like' count, exercise caution and refrain from interacting with the page.
Harmoney's websites
Harmoney's websites are found on https://www.harmoney.co.nz in New Zealand and on https://www.harmoney.com.au in Australia. We also use sub-domains, such as https://get.harmoney.com.au, https://secure.harmoney.com.au or https://investorhub.harmoney.com.au.
General tips to avoid scams.
As you navigate the digital landscape, it's crucial to remain vigilant against online advertising scams. These deceptive practices can jeopardise your financial security and compromise your personal information. Here are some essential tips to safeguard yourself:
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Verify the Credibility: Before engaging with any online advertisement, verify the legitimacy of the company. Look for reviews, ratings, and testimonials from reliable sources. Check if the company is registered and authorised to provide financial services.
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Beware of Unrealistic Offers: If an advertisement promises unrealistically low interest rates or guaranteed approval regardless of credit history, proceed with caution. Scammers often lure victims with enticing offers that seem too good to be true.
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Research the Company: Conduct thorough research on the company advertising the loan. Visit their official website, review their terms and conditions, and verify their contact information. A reputable company will have transparent policies and clear communication channels.
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Protect Your Personal Information: Be cautious when sharing personal or financial information online. Legitimate lenders will never ask for sensitive details, such as banking credentials, via unsolicited emails or advertisements.
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Watch for Red Flags: Pay attention to warning signs such as poor grammar, spelling errors, or inconsistent branding in advertisements. Legitimate financial institutions maintain professional communication standards, while scammers often exhibit sloppy or inconsistent messaging.
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Seek Recommendations: Consult friends, family, or financial advisors for recommendations on reputable lending institutions. Personal referrals can provide valuable insights and help you avoid falling victim to fraudulent schemes.
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Report Suspicious Activity: If you encounter a suspicious advertisement or believe you've been targeted by a scam, report it to the appropriate authorities immediately. By reporting fraudulent activity, you help protect yourself and others from becoming victims.
At Harmoney, we prioritise the financial well-being of our customers and are committed to providing transparent and secure lending solutions. Stay informed, stay vigilant, and together, we can combat online advertising scams and safeguard your financial future.